Emergency Roof Repair at On The Border Greenville

Introduction

Over Thanksgiving weekend of this past year, WNC Roofing received an urgent call from the new ownership group of On The Border restaurant in Greenville, South Carolina. A fire had broken out near the restaurant’s exterior sign, and the situation needed immediate attention before incoming weather could cause further damage.

Having previously worked on this roof in 2024, WNC Roofing was already familiar with the building and its system. That familiarity, and WNC’s established track record of being responsive, diligent, and fair, allowed the team to act quickly when it mattered most.

This case study highlights how WNC Roofing stepped up during a holiday emergency to protect the building, minimize risk, and establish that all-important trust factor with the new ownership group.

The Challenges

The fire originated near the wiring conduit for the restaurant’s exterior sign. While the fire department was able to extinguish the blaze quickly, the response required cutting into sections of the parapet wall and a small portion of the flat roof.

Although the fire itself was contained, those openings left the building exposed. And with rain in the forecast, even relatively minor damage posed a serious risk of water intrusion and interior impact.

Timing added another layer of complexity. The incident occurred over Thanksgiving weekend of 2025, when many contractors were unavailable. The restaurant needed a roofing partner who could respond immediately and stabilize the situation without delay, regardless of the time of day or year.

The Process

WNC Roofing received the call late Friday morning and mobilized the same day. Using prior knowledge of the roof system, the crew arrived on site prepared to assess the damage and take immediate action.

The focus was simple and urgent: secure the building before weather could turn a localized issue into a larger problem.

Once on site, the WNC crew addressed all visible damage caused by the fire response. The work included:

Resealing two damaged areas on the parapet wall
Installing new TPO membrane to restore watertight integrity
Reinforcing repaired areas with protective patching
Sealing additional minor cuts and abrasions discovered nearby while on the roof

Rather than focusing only on the most obvious damage, the crew took a broader approach to ensure no overlooked areas would create issues once rain inevitably arrived.

By the end of the visit, the building envelope was secured and protected, giving the ownership team much needed peace-of-mind heading into the next weather cycle.

The Results

The emergency repair was completed the same day, preventing further damage and restoring full confidence for the restaurant’s ownership group. The roof and wall were sealed, vulnerable areas were addressed, and the building was protected before the next rain event.

What began as a crisis became a clear example of what WNC does best: respond quickly, communicate clearly, and take responsibility when it matters most.

Conclusion

Roofing emergencies are unexpected; how they’re handled shouldn’t be.

This project reflects the culture WNC Roofing has built over time, one where responsibility doesn’t stop at the work itself, and where showing up when it matters is an essential part of the job. Whether the work is planned or unexpected, the standard stays the same: protect the building, minimize risk, and leave the client in a better position than before.

That mindset is what continues to set WNC Roofing apart from all the other commercial roofing contractors.